Phone calls remain one of the highest-converting touchpoints in the sales process. But for most teams, those calls are also one of the biggest blind spots in their CRM data. A rep takes a call, makes a few notes in a separate tool — or doesn't make notes at all — and the interaction disappears from the CRM record entirely. Aircall changes that. And when it's connected to monday CRM, the results are significant.
What Is Aircall?
Aircall is a cloud-based business phone system designed for sales and support teams. It runs through an app rather than physical hardware, supports team phone numbers and shared call queues, and integrates natively with a range of CRM and business tools — including monday.com. The Aircall integration for monday CRM is available through the monday.com marketplace.
The Gap Aircall Fills in monday CRM
monday CRM is excellent at managing deals, contacts, and pipeline stages — but it can't know what was said in a call unless someone logs it manually, after the call, when the rep is already moving on to the next thing. This is where most CRM data quality problems begin. Important context doesn't make it in. Follow-up actions agreed on calls aren't tracked. Managers reviewing a deal see a clean pipeline but have no visibility into what the actual conversations looked like. Aircall closes this loop by automatically logging call activity into monday CRM — so the record reflects not just where a deal is, but how it got there.
What the Aircall and monday CRM Integration Does
Automatic Call Logging
Every inbound and outbound call is automatically logged on the relevant contact or deal item in monday CRM — including the call duration, time, direction, and which team member handled it. No manual entry required.
Call Recordings Linked to CRM Items
Aircall can attach call recordings directly to monday CRM items, so managers and team members can listen back to conversations without hunting through a separate system.
Call Notes Synced to monday CRM
Reps can add notes during or immediately after a call in Aircall, and those notes are pushed directly into the monday CRM item. This dramatically improves the likelihood that call context is actually captured.
Contact Matching
When a known contact calls in, Aircall can surface their monday CRM record automatically, giving the rep instant context on the relationship before they even answer.
Trigger monday CRM Automations From Call Events
Call outcomes in Aircall can trigger automations in monday CRM — for example, if a call is marked as "Interested," an automation can move the deal to the next pipeline stage and assign a follow-up task.
A new lead fills out a form and is created as an item in monday CRM. An automation notifies the assigned rep, who calls the lead using Aircall. The call is automatically logged — duration, time, notes. The rep marks the outcome as 'Qualified' in Aircall. Monday CRM automation detects this and moves the deal to 'Qualified,' creates a follow-up task due in 2 days, and sends an internal notification to the account manager. Every step connected. No manual updates. No data gaps.
Why This Matters for Sales and Ops Teams
For sales teams, Aircall means less admin and more context. Instead of spending time after every call updating the CRM, the data gets there automatically. And when a rep picks up a call from an existing contact, they have the full monday CRM history in front of them immediately.
For ops teams, Aircall provides visibility into call volume, response times, and call outcomes — which feeds into performance reporting and capacity planning without requiring manual data collection.
For sales managers, the combination of monday CRM pipeline data and Aircall call activity gives a far more complete picture of what's actually happening in the pipeline — not just what stage deals are in, but how actively they're being worked.
Common Questions
Does Aircall work with existing phone numbers?
Yes. Aircall supports number porting, so your team can continue using existing business phone numbers within the Aircall system.
Do all team members need an Aircall licence?
Aircall licences are per user, so you'd set up licences for the team members who need to make and receive calls through the system.
Is the integration difficult to configure?
The integration itself is straightforward to connect, but setting up the right automations and column mappings to match your monday CRM structure takes some thought. OrangeDot helps clients get this right as part of a broader CRM implementation.
If your team is using Aircall — or evaluating a cloud phone system — connecting it to monday CRM is a straightforward way to significantly improve CRM data quality and team visibility. OrangeDot helps businesses implement and optimise monday CRM integrations like Aircall, so everything works together from day one. Talk to OrangeDot about your monday CRM setup.