Legal
Last updated: March 2026 · OutboundOps, LLC DBA "OrangeDot"
These Terms primarily govern the purchase and use of OrangeDot EOS packages and email support offerings.
Scope of these Terms: These Terms of Service primarily govern the purchase and use of OrangeDot's monday.com EOS template packages (EOS Starter and EOS Standard) and the associated email support included with those packages. If you have a separate written consulting agreement with OrangeDot, the terms of that agreement control for the services described therein.
1. Agreement to Terms
By purchasing any service, package, or add-on offered by OutboundOps, LLC DBA "OrangeDot" ("OrangeDot," "we," "us," or "our"), or by using our website at orangedotdigital.com, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not purchase or use our services.
These Terms primarily govern the purchase and use of OrangeDot's EOS template packages and associated email support offerings for monday.com. They also apply to related consulting engagements such as onboarding, system integration, and change management when those services are purchased in connection with an EOS package.
2. Services, Packages & Scope of Work
OrangeDot offers fixed-scope service packages. Each package includes a defined number of expert hours and a defined set of deliverables. All work is billed and scoped hourly. The hours included in each package represent the total consulting time available for that engagement. No additional hours, deliverables, features, or work are included, promised, or implied beyond what is explicitly listed in the purchased package.
EOS Starter Package — $2,000 (6 Expert Hours)
Includes: Template installation in your monday.com account; V/TO (Vision/Traction Organizer) template; Rocks, Scorecard, To-do's, IDS & Headlines board configuration; L10 Meeting Dashboard with standard agenda structure; custom column creation blocks; one (1) 90-minute kickoff and training session with a certified OrangeDot consultant; and email support for two (2) weeks following launch.
EOS Standard Package — $3,500 (12 Expert Hours)
Includes everything in the Starter package, plus: custom automations (status updates, reminders & meeting prep); Accountability Chart board setup; up to two (2) additional L10 workspace installations; consulting support on monday.com usage; one (1) 30-minute kickoff session and two (2) 60-minute training sessions with a certified OrangeDot consultant; and email support for thirty (30) days following launch.
Scope is fixed. Each package includes a specified number of expert hours. Once those hours are consumed, no additional work will be performed under that package. Any work requested beyond the included scope requires a separate engagement and will be quoted and billed at OrangeDot's then-current hourly rate. OrangeDot makes no promise, implied or express, to deliver any work, outcome, or deliverable not explicitly listed in the purchased package.
3. Email Support — What It Is and What It Is Not
Packages that include email support provide access to advisory guidance from the OrangeDot team via email during the applicable support window (2 weeks for Starter; 30 days for Standard). Support requests must be submitted to support@orangedotdigital.com.
Response Time
OrangeDot targets a response time of one (1) to two (2) business days for all support emails. This is a service-level target, not a guarantee. Response times may vary depending on volume, complexity of the request, and business hours. OrangeDot is not liable for delays caused by factors outside its reasonable control.
Who Responds
Support emails are handled by the OrangeDot consulting team. Any available qualified consultant may respond to your inquiry. OrangeDot does not guarantee that responses will come from a specific named consultant. All OrangeDot consultants are trained and certified in monday.com and EOS methodologies.
What Email Support Includes
Email support is advisory in nature. It is intended to help you understand how to use your delivered setup, troubleshoot questions, and grow your ability to operate the system independently. Support responses may include:
Email support does not include hands-on work of any kind. OrangeDot consultants will not log into your monday.com account, modify your boards, rebuild automations, add users, change permissions, or perform any direct configuration on your behalf during the email support period. Support is strictly advisory — guidance, explanations, recordings, and screenshots to help you and your team do the work yourselves. If hands-on work is needed, it must be scoped and purchased as a separate engagement.
Scope of Support Requests
Email support is limited to questions related to the deliverables included in your purchased package. OrangeDot is not obligated to answer questions about features, tools, or configurations outside the scope of your package, nor to provide general monday.com or EOS consulting beyond what was included. Requests that fall outside your package scope may be acknowledged but are not guaranteed a substantive response under your support window.
Support Window
The support window begins on the date your package deliverables are considered complete and handed off to you, not on the date of purchase. Unused support time does not roll over and has no cash value.
4. Payment & Billing
All package fees are due in full at the time of purchase. Work does not begin until payment is received and confirmed. Payments are processed securely through Stripe. By completing a purchase, you authorize the applicable charge to your payment method.
Additional hours or work outside the included package scope will be quoted prior to commencement and invoiced separately. OrangeDot will not perform out-of-scope work without prior written agreement on scope and fees.
5. Refunds & Cancellations
Because OrangeDot's packages involve immediate allocation of consultant time and proprietary deliverables, all sales are final and non-refundable once work has commenced. "Commencement" means any of the following: an intake form has been submitted, an onboarding session has been scheduled, template installation has begun, or any communication related to your project has been initiated by OrangeDot.
If you have purchased a package and work has not yet commenced, you may request a cancellation by emailing support@orangedotdigital.com within 48 hours of purchase. Refund eligibility in such cases is at OrangeDot's sole discretion.
Partial refunds for unused hours are not provided. If a package engagement is terminated by the Client prior to completion, no refund is owed for hours not yet consumed.
6. Client Responsibilities
The successful delivery of OrangeDot's services depends on timely Client participation. You agree to:
OrangeDot is not responsible for project delays, incomplete deliverables, or outcomes negatively affected by a Client's failure to meet these responsibilities.
7. No Guarantee of Results
OrangeDot delivers expert-built monday.com and EOS configurations based on established best practices and years of implementation experience. However, OrangeDot does not guarantee any specific business outcome, result, or improvement from the use of its services, templates, or configurations. The effectiveness of EOS implementation, monday.com adoption, and workflow improvements depends on many factors within the Client's control, including team engagement, leadership commitment, and consistent usage.
Nothing in our marketing, website, testimonials, or communications constitutes a warranty or guarantee of specific results.
8. Intellectual Property
Upon receipt of full payment, OrangeDot grants you a non-exclusive, non-transferable license to use the delivered templates, board configurations, and automations within your own monday.com account for your internal business operations. You may not resell, sublicense, redistribute, or commercially exploit any OrangeDot deliverable without prior written consent.
All proprietary methodologies, frameworks, documentation, and supporting materials created by OrangeDot remain the intellectual property of OutboundOps, LLC DBA "OrangeDot."
9. Limitation of Liability
To the maximum extent permitted by applicable law, OrangeDot's total liability to you for any claim arising out of or relating to these Terms or the services provided shall not exceed the total amount paid by you for the specific package or service giving rise to the claim.
OrangeDot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, business interruption, or loss of goodwill, even if OrangeDot has been advised of the possibility of such damages.
OrangeDot is not liable for any issues arising from monday.com's platform, including but not limited to downtime, feature changes, pricing changes, or discontinuation of features by monday.com. OrangeDot is an independent Solutions Partner and has no control over monday.com's product decisions.
10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive business information shared in the course of an engagement. OrangeDot will not disclose your business information, data, or account details to third parties, except as required by law or with your express written consent.
OrangeDot reserves the right to reference your company name and general project type as a client reference or case study, unless you notify us in writing that you prefer otherwise.
11. Changes to These Terms
OrangeDot reserves the right to update or modify these Terms at any time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. For active engagements, the Terms in effect at the time of purchase govern that engagement.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes arising from these Terms or OrangeDot's services shall be resolved through good-faith negotiation first, followed by binding arbitration if necessary, conducted in Colorado.
13. Contact
Questions about these Terms or your engagement can be directed to:
OutboundOps, LLC DBA "OrangeDot"
support@orangedotdigital.com